Shipping Policies

At DXB Scents, we want your fragrance experience to be seamless from the moment you click “Order” to when it arrives at your door.

1️⃣ Delivery Areas

We deliver nationwide across South Africa. Wherever you are, your perfumes will reach you safely and efficiently.

2️⃣ Processing Time

Orders are usually processed within 24 hours on business days (Monday–Friday). Orders placed on weekends or public holidays will be processed the next business day.

3️⃣ Shipping Methods

We use trusted courier partners to ensure your fragrances arrive in perfect condition. Tracking details will be shared via email once your order is dispatched.

4️⃣ Shipping Costs

  • Flat rate shipping for most orders: R125

Shipping costs are calculated at checkout.

5️⃣ Order Tracking

Once your order is dispatched, you will receive tracking information via email.

Please ensure your contact details are correct to avoid delivery delays.

6️⃣ Delivery Timeframe

Typical delivery times across South Africa: 3–5 business days

Note: Times may vary during public holidays or peak seasons.

7️⃣ Handling & Safety

  • All fragrances are carefully packaged to prevent damage.

  • We use secure packaging to ensure your order arrives in pristine condition.

8️⃣ Issues With Delivery

If your order is delayed, lost, or damaged, contact us immediately via:

We will resolve any issues promptly.

9️⃣ Important Notes

  • Mobile number is required for delivery updates.

  • We are not responsible for incorrect addresses. Please double-check before placing your order.

  • Orders outside South Africa are not supported at this time.

We take pride in delivering your favourite fragrances safely and on time. Thank you for choosing DXB Scents!