FAQs
1️⃣ Ordering & Payments
Q: How do I place an order?
A: Simply browse our fragrances, select the items you want, add them to your cart, and complete the checkout process with your email, phone number, and delivery address.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure online payment gateways available at checkout.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of placing them. Contact us immediately at info@dxbscents.co.za to request changes.
2️⃣ Shipping & Delivery
Q: Where do you deliver?
A: We deliver nationwide across South Africa.
Q: How much does shipping cost?
A: Flat rate shipping for most orders is R125.
Q: How long will my order take to arrive?
A: Delivery typically takes 3–5 business days across South Africa.
Q: How can I track my order?
A: Tracking information will be sent to your email once your order has been dispatched. Please ensure your contact details are correct.
3️⃣ Returns & Refunds
Q: Can I return a product?
A: Yes, for unused and unopened items within 5days of receiving your order. Opened or used perfumes cannot be returned for hygiene reasons.
Q: How do I request a return?
A: Contact us at info@dxbscents.co.za with your order number, item(s), and reason for return. We will provide instructions for the return process.
Q: How long does it take to get a refund?
A: Refunds are processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
Q: What if my order arrives damaged or incorrect?
A: Contact us immediately at info@dxbscents.co.za with photos and your order number. We will resolve the issue promptly, either with a replacement or a full refund.
4️⃣ Products & Authenticity
Q: Are your perfumes authentic?
A: Yes! All our fragrances are 100% authentic Dubai perfumes sourced directly from trusted suppliers.
Q: Do the fragrances smell the same as pictured or described?
A: Colors and scent intensity may vary slightly due to production batches or device screens.
5️⃣ Customer Support
Q: How can I contact you?
A: For any questions regarding your order, email us at info@dxbscents.co.za or use our WhatsApp support link for quick delivery assistance.
Q: Do I need to provide my phone number?
A: Yes — a valid phone number ensures smooth delivery and tracking updates.
6️⃣ Other Questions
Q: Can I order outside South Africa?
A: Currently, we only ship within South Africa.
Q: How do I know my personal information is safe?
A: We follow strict data protection measures and never sell your information. For full details, see our Privacy Policy.
⭐ Closing Note
At DXB Scents, we aim to make your online fragrance shopping safe, seamless, and enjoyable. If your question isn’t answered here, contact us at info@dxbscents.co.za.