Privacy policy

At DXB Scents, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our fragrances.

1️⃣ Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal details: name, email address, phone number, delivery address

  • Order information: purchased products, order history, payment method

  • Website usage data: pages visited, clicks, and browsing behavior for improving our website and services

2️⃣ How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order and shipping updates

  • Provide customer support

  • Improve our website, services, and marketing efforts

  • Comply with legal obligations

3️⃣ Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share your information with:

  • Trusted courier services for order delivery

  • Payment providers to process your purchase

  • Authorities if required by law

4️⃣ Cookies & Website Tracking

  • We use cookies to improve your shopping experience, remember your preferences, and analyse website traffic.

  • Cookies do not contain personal information unless you have voluntarily provided it.

  • You can adjust your browser settings to manage cookies if you wish.

5️⃣ Security of Your Information

  • We use industry-standard security measures to protect your personal data.

  • While we strive to protect your information, no online system is 100% secure.

6️⃣ Your Rights

You have the right to:

  • Access your personal information

  • Correct any errors in your data

  • Request deletion of your personal data (except where required for legal or business reasons)

To exercise any of these rights, contact us at info@dxbscents.co.za.

7️⃣ Third-Party Links

Our website may contain links to third-party websites. DXB Scents is not responsible for the privacy practices of other sites.

8️⃣ Children’s Privacy

Our website is intended for users 18 years and older. We do not knowingly collect information from minors.

9️⃣ Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of our website constitutes acceptance of the updated policy.

Your trust is important to us. At DXB Scents, we are committed to keeping your personal information safe while providing a seamless and enjoyable online fragrance shopping experience.